1. Do you have any retail locations?
Our main office is in Room A310 Tsinghua Science park No.2 Sci-Tech Road Hi-tech Industrial Development Zone, Xi 'an, Shaanxi, China. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
2. How can I do wholesale with your company?
If you need to make wholesale order with us, please send email to [email protected] and our agents will describe the details.
3. Are the stones real diamonds?
All of our jewelry is manufactured using the best quality handpicked stones. We use the latest non tarnish 925 sterling silver and the stones are lab created gemstones.
4. Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your finger green is made of copper; our rings are made of 925 sterling silver.
5. What if I don't like my jewelry after receive it?
Don't worry about it. We promise an easy 30-Day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
6. Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself if happened.
7. Is my personal information kept private?